The ICICI Bank Credit Card Customer Care wing also cares and understands the importance when it comes to customer care for cardholders. Not only would it include the very obvious functions such as a lost or stolen card or matters such as bill payment discrepancies, card activation and credit limit concerns, payment failures, but it would also attend to unauthorized transactions.

ICICI Bank customer care can be contacted by calling the customer care service of ICICI bank, available 24/7 there to provide immediate assistance. You can actually address those inquiries in detail via the bank's email for a thorough resolution of your concern. The postal address provided by the bank could also be used for formal communication or when submitting documents. The ICICI Bank Customer Care team stands ready to assist you with questions regarding credit cards, savings accounts, or internet banking.

ICICI Bank Credit Card Customer Care

If you still have a question, you can call ICICI Bank at 1800- 200- 3344 from 9.00 am to 6.00 pm, Monday to Friday. Do not forget that the service request number should not be more than 2 months old.

ICICI Bank Credit Card Customer Care Email ID

Contact ICICI by emailing customer.care@icicibank.com. Additionally, you can take the following steps to file a first-level complaint.

• Select the 'Complaints' section on the 'Feedback' page and.
• Select 'Email' and fill in the details required.
• Use the email ID you have registered with the bank to expedite your complaint.

ICICI Bank Credit Card Customer Care Service Request

ICICI Bank has kept it simple for clients to log service requests online on certain issues. Some of the examples where one can place a request include getting a credit card canceled, requesting for another delivery of a credit card that did not reach you, or even activating/deactivating physical statements. All that needs to be done with internet banking and you have to fill required fields such as credit card number, request type, mobile number, and email. Logging into your ICICI Bank NetBanking user ID and password would also be required. Once you submit the request on their website, you will receive a confirmation email. For important matters, such as credit card cancellation, an ICICI Bank representative will call you to assist you further.

ICICI Credit Card Enquiries

Lost or Stolen Card

Call the customer care numbers to report the loss and request a replacement card during the same call. You can also block your card via the ICICI mobile app, internet banking, or by visiting your nearest branch.

Blocked Card

If your card is blocked, call customer care between 7:00 am and 9:00 pm to request a replacement. The replacement card will typically be delivered within five business days.

Card Re-Dispatch

If your card was returned undelivered, you can request a re-dispatch by logging into your online banking account or calling customer care (7:00 am to 9:00 pm).

Other ways for NRIs to reach out

Email: Write to Customer.care@icicibank.com.

Service Request: Visit the ICICI website’s Service Request page and raise your concern.

Web Chat: Log into your internet banking account to chat with a customer care representative.

ICICI Credit Card Grievance Redressal

Registering Complaints

Call: Dial the toll-free number 1860 120 7777 to file your complaint.

Online Form: Fill out the 'Complaint Form' available on the ICICI Bank website.

Branch Visit: You can also visit any ICICI Bank branch to register your complaint in person.

Resolving Complaints

ICICI Bank’s team will work to resolve your issue. Branch heads are responsible for handling complaints for branches abroad.

Escalating Complaints

If you are not satisfied with the response, you can escalate your issue to the Principal Nodal Officer:

Address:

ICICI Bank Ltd, Bandra Kurla

Complex, Mumbai 400051

Email: headservicequality@icicibank.com

Regulatory Authorities

If the issue remains unresolved, you can approach the Banking Ombudsman (BO) for further assistance.

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren't satisfied with the solution you have received from prior channels.

The contact details of the principal nodal officer:

Address:

The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Email: headservicequality@icicibank.com

Write to ICICI Bank

Address:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

ICICI Bank Credit Card Customer Care Numbers for Major Cities in India:

ICICI Bank’s Customer Care Number of Different Countries:

The ICICI Bank customer service contact information has been provided to help you with any questions or issues. You can contact the customer care team through phone, email, or other channels. This information has been obtained from the ICICI Bank website ensuring you have reliable and up-to-date details.